Last updated: November 5, 2026
These terms apply when you download or use the Questy app. Please read them before you start. By using Questy, you accept these terms.
Questy is provided by Viable Labs AS (“Viable Labs”, “we”, “us”). These terms are an agreement between you and Viable Labs about your use of the app.
When you buy Premium, the terms of Google Play or the App Store also apply to the purchase itself.
Questy helps families build everyday routines. Children see their own tasks, mark them as done and save points for rewards the parent has agreed to.
Questy is a support tool for everyday routines, based on well-documented methods. It is not a medical device, and it does not replace diagnosis, treatment or advice from health or education professionals. If you are worried about your child, talk to a professional.
Questy is made for parents and guardians. You must be of legal age to accept these terms and to buy Premium.
Children use Questy together with a parent and with the parent’s consent. As the parent, you are responsible for:
You can use the free version without an account. Premium requires a parent account with an email address and a password. The parent who creates the family can invite another parent or carer, and connect a child’s own device with the family code.
Keep your password and the family code to yourself. Tell us at questy@viablelabs.net if you think someone else has access to your account. Children do not create accounts.
The free version is free for one child on your phone, with no account. It includes unlimited tasks, routines and rewards. Questy has no ads.
We may change what the free version includes. If a change matters for how you use Questy, we will tell you in the app first.
A new family can try Premium free for 14 days.
If Google Play or the App Store shows a free period of its own when you buy a subscription, the terms shown in the store before you confirm apply to that period.
You buy Premium in Google Play or the App Store, and the store charges your account there. Viable Labs does not receive or store your card details.
You can cancel at any time:
After you cancel, Premium continues until the end of the period you have paid for. Then Questy goes back to the free version. Nothing is deleted.
Deleting the app or your account does not cancel the subscription. Cancel it in the store first.
You have the rights that mandatory consumer law gives you, including the right of withdrawal where it applies. Payment goes through Google Play or the App Store, so refunds are handled by the store under its rules. Contact us at questy@viablelabs.net if you need help.
The names, tasks, routines and rewards you add belong to you. In the free version they stay on your phone. With Premium, we store them so we can provide the service and keep your family’s devices in sync. Everyone in your family can see the family’s shared content.
Do not use Questy for content that is unlawful, offensive or violates other people’s rights. Do not try to access other families’ data, disrupt the service, or copy, change or reverse engineer the app.
Questy, including the app, design, text, illustrations and the Questy method, belongs to Viable Labs. You get a personal, limited and non-transferable right to use Questy for your own family, not for commercial purposes.
The privacy policy explains how we handle your family’s data. In the free version, everything stays on your phone.
We work to keep Questy stable and safe, and we update the app regularly. We cannot promise that Questy will always be available or free of errors.
If we stop offering Premium, we will tell you in good time. If you have paid for time you can no longer use, we will make sure you get a proportional refund.
Questy is a tool. It does not replace an adult’s attention and supervision, and we are not responsible for how tasks and rewards are followed up at home.
As far as the law allows, Viable Labs is not liable for indirect losses, such as data you have not backed up. This does not limit liability for gross negligence or intent, or your rights under mandatory consumer law.
You can stop using Questy at any time. You delete your data as described in the privacy policy: delete the app, or use Family > Account in the app.
We may suspend or close an account that seriously or repeatedly breaks these terms. Where we can, we will tell you first and give you the chance to put it right.
We may update these terms, for example when Questy changes. We will tell you about material changes in the app or by email before they take effect. The date at the top shows the latest version. If you keep using Questy after a change, the new terms apply.
These terms are governed by Norwegian law. If you are a consumer, you also keep the protection that mandatory law in your country gives you.
If you are not satisfied, contact us first, and we will try to find a solution. Consumers in Norway can also get help from Forbrukerrådet (the Norwegian Consumer Council). If a dispute goes to court, Oslo District Court is the venue, but as a consumer you can always bring a case where you live.
Questions about these terms? Contact us at:
